Best customer journey analytics software according to AI
On 6 August 2026, across 80 buyer questions asked on ChatGPT and Gemini, the three brands AI named most for customer journey analytics software were Mixpanel (in 78% of answers), Amplitude (75%) and HubSpot (53%).
Last measured: 6 August 2026 · 80 buyer questions · ChatGPT and Gemini
Adobe Customer Journey Analytics is the answer AI gives most often. It was the first recommendation in 19% of the 80 answers we collected.
That said, this category is far from settled: rephrase the question and the winner changes often. Scroll down to see who else shows up.
The leaderboard
Mention rate = share of 80 answers naming the brand. Top pick = share where it was the first recommendation.
| # | Brand | Mentioned | Top pick | |
|---|---|---|---|---|
| 1 | 78% | 9% | ||
| 2 | 75% | 14% | ||
| 3 | 53% | 16% | ||
| 4 | 48% | 8% | ||
| 5 | 46% | 19% | ||
| 6 | 40% | 0% | ||
| 7 | 30% | 11% | ||
| 8 | 29% | 0% | ||
| 9 | 29% | 6% | ||
| 10 | Google Analytics | 28% | 0% |
The sources behind the answers
Which domains ChatGPT and Gemini cite when recommending customer journey analytics software, and which ones move the outcome.
Most-cited domains
- 1.
mixpanel.com22
- 2.
quantummetric.com22
- 3.
amplitude.com21
- 4.
hubspot.com18
- 5.
contentsquare.com16
- 6.
learn.g2.com15
- 7.
trustradius.com15
- 8.
fullstory.com14
Is AI recommending you?
Look up any of 1,800+ brands from this study: mention rate, top-pick rate, and which sources carry them.
Look up your brandMethodology: 80 structured buyer prompts (generic, audience-framed, US/UK-localized) run on the real ChatGPT (gpt-5.5) and Gemini web apps, measured 6 August 2026. “Top pick” = first brand recommended in the answer. Strings the extractor captured that are not products, such as follow-up questions and feature names, are removed, and duplicate names for one product are merged. Part of the GetIntel AI Software Index.
AI is already recommending someone for customer journey analytics software.
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